book a taxi / passenger rights / special needS

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Passengers Rights

 

 
Your Taxi is required to be:
smoke free
clean and tidy
well maintained
   
As a passenger you have the right to:
decide on the route
see the Taxi meter
refuse multiple hiring
have the radio on or off
have the air conditioning on or off
see the Driver's photo identity card
   
As a passenger you are required to:
pay the correct fare, including any tolls and booking fees
not eat, drink or smoke in the Taxi
not swear or act in an offensive way
ensure any children are secured
wear your seat belt at all times

The Driver can refuse to take you if you are overly intoxicated, using illegal drugs, smoking, unable or if the Taxi may be soiled or damaged.

If a passenger makes a mess or damages the Taxi, a minimum cleaning fee of one hour's waiting charge may be applied.

If you leave any property in a Taxi, call the Taxi Network and report the property as lost.