The NSW Taxi Industry welcomes feedback from passengers and within the ranks. We use this feedback to ensure that we continue to raise standards and continue to lead the world in providing a quality Taxi service.
If you have any suggestions, compliments or complaints about your driver or your taxi trip, please:
phone the Taxi Customer Feedback Management System on 1800 648 478
or go to the Transport Infoline taxi service feedback page to submit comments via the Internet
You will need the taxi's number plate, or the driver's number, the taxi network, and the time and date of your journey.
Alternatively, you can contact info@nswtaxi.org.au or fax us on 02 9360 1675.
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A hotline
exists to report drivers touting and refusing
a hiring based on a destination - 1800
632 500
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