A. The SecureCab Taxi Voucher System has been introduced to provide a safer and more reliable taxi service to licensed venues. The purpose of SecureCab is to create one common package that can be easily identified and promoted so that maximum safety and service can be achieved across NSW.

 

A. Licensed venues will need to discuss the SecureCab scheme with their local taxi network. Taxi networks will have access to SecureCab packs which contain all the relevant information including a Memorandum of Understanding, Implementation Guide, vouchers and all decals and posters required to get the system running.  Venues can contact the NSW Taxi Council for more information by phone on 02 93321266 or email.

 

A. The simple steps for drivers to remember are:

Benefits to licensed premises:

Benefits to Patrons / Passengers:

A. No, it is not mandatory for licensed venues to introduce SecureCab. It is however an excellent way for licensed venues having difficulty attracting taxis (particularly late at night) due to anti-social behaviour, to attract taxis and provide a safer service for patrons.

 

A. Licensed venues will receive 4 Taxi Voucher books (400 dockets) in their initial pack. Ordering of further supplies of vouchers must be discussed with your local taxi network representative.

 

A. The payment of additional vouchers will be discussed during the implementation phase and should be included into the Memorandum of Understanding for each licensed venue and local taxi network.

 

A. The taxi voucher system has been operating very successfully for several years. SecureCab streamlines and simplifies the system to provide consistency across NSW.

 

A. If a licensed venue has any SecureCab concerns they should immediately make contact with their local taxi network.

 

A. Licensed venues will need to maintain close control on SecureCab Taxi Voucher stock levels.   When stocks are running low, unless otherwise agreed, licensed venues should contact their local taxi network.

 

A. Initial SecureCab packs will be issued to taxi networks by the NSW Taxi Council.

 

A. The SecureCab System has the support of Clubs NSW, the Australian Hotels Association (NSW), NSW Police, many Local Councils and many other Government bodies including the NSW Ministry of Transport.

 

A. The licensed venue will need to report this to the local taxi network. Licensed venues will need to ensure SecureCab Taxi Vouchers are kept safely secured at all times and not issued to customers unless the customer’s ID has been recorded.

 

A. Yes, however once patrons become familiar with the SecureCab System most will opt to use SecureCab because it will be the fastest way to get a taxi-cab.

 

A. This will depend upon the venue itself.   It is preferable to provide a dedicated taxi pickup location which is in a safe, well lit location. Some licensed venues may already have a Secure taxi rank located at their venue and in this instance the Secure taxi rank should be utilised. UV resistant SecureCab decals are available from the NSW Taxi Council on request. There is no charge for the initial 2 decals. This will also assist taxi drivers to pick up patrons at the correct location. The NSW Taxi Council is also able to provide a set of taxi rank guidelines for interested licensed venues.

 

A. Each licensed venue will nominate a “Coordinator” to assist in the implementation and ongoing management of the system.

A. The only additional workload required by bar/reception staff is to provide a SecureCab Taxi Voucher when the patron makes the request and displays correct ID.   The long term benefits for each licensed venue are only as good as the effort put into the SecureCab System by local staff.

 

A. You should contact your local taxi network or or email the NSW Taxi Council.