COMPLAINTS & FEEDBACK

Please click on the relevant Taxi service provider (TSP) below to lodge a complaint or provide feedback directly to the Taxi service provider through their website, email or phone.  

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13CABS/SILVER SERVICE

 

OTHER IMPORTANT CONTACT INFORMATION FOR PASSENGER COMPLAINTS AND FEEDBACK

For all customer service enquiries, including issues relating to the standard, quality and value of the service, driver or any other additional parts of the service, please contact your service provider, for example the taxi company or booking service as listed above. 


If you cannot find the service provider in the section above, click here to find an Authorised (Taxi or Booking) Service Provider

For further assistance, please contact the relevant NSW Government department as per details below - 

Transport for NSW - for urgent assistance, please call 131 500.

To submit online Feedback on Transport for NSW website, click here

NSW Fair Trading - for lodging unresolved fare disputes, please call 13 32 20.

To lodge a dispute online via the NSW Fair Trading website, click here 

Point to Point Transport Commissioner - for fare offences and safety issues, please call 131 727.

To submit the feedback online via Point to Point Transport Commissioner's website, click here

You can also report safety and fare offences to your Local Police. Click here to find your local police station information