Nick Abrahim - Deputy Chief Executive Officer

Regulatory Matters



1. CBD Revitalisation Program – The NSW Taxi Council is pleased to report that Taxis will be included in the NSW Government CBD revitalisation plan over the Summer period. This will include an additional five Secure Taxi Ranks set up and operating between early December 2020, to 7 February 2021. The revitalisation program will be supported with Public Messaging Comms focusing on the Secure ranks and the QR Codes in Taxis. There will also be additional way find signage pushing patrons to use secure ranks where possible.

The location of the five additional secure ranks are;

  1. Bridge Street North side

  2. Bridge Street Southern side

  3. Market Street – Between Pitt and Castlereagh Streets

  4. Liverpool Street – Between Pitt and George Streets

  5. Kent Street – Between Druitt and Bathurst Streets.

In addition to the temporary new locations, Secure ranks will also have their operating times extended to include Thursday and Sunday nights during this period.

2. QR Codes for Taxis – The NSW Taxi Council continues to work with Service NSW on the QR Code Project.

We were pleased to see Service NSW extending the QR Code Registration process to all Taxi Service Providers across NSW. We currently have over 50 TSP’s registered for the QR Code program. This program continues to be funded by the Department of Customer Service.

Any Taxi Service provider who has yet to register still has the chance to by sending an email to

3. Sanitisation Stations – Taxi Drivers and Operators are being encouraged to continue using the sanitisation stations that have been set up across NSW. There are currently 12 sanitisation station sites, as well as the privately run GM Cabs station located at the Domestic Airport Holding Bay.

4. $2,900 Incentive Payment for WAT Operators – P2P Transport Commission have advised that a number of the $2,900 payments are still available for WAT Operators to put their WAT back on the road. This incentive payment is only available for a very short time.

5. Cleaning Packs for Drivers – Taxi Drivers and Operators can continue to access cleaning packs from a Sanitisation Station or from their Taxi Service Provider.

Operational Matters

1. CCTV Camera Trials at Taxi Ranks – The Point to Point Transport Commission is currently reviewing the CCTV Camera trial with a view to consider a number of sites to extend the trial out to.

2. Fringe Licences Tender – The NSW Government put out a tender request for three Taxi Licences to operate the Helensburgh fringe area. The tender process closed at midday on Thursday 10th December, 2020.

3. WAT Licences – The NSW Taxi Council has requested that the Point to Point Transport Commission conduct a review on the application process for WAT Licences. The P2P Transport Commission have advised that this is a policy matter that needs to be addressed with TfNSW.

4. Compliance Issues

  • P2P Compliance Officers have been surveying drivers and Service providers around being Covid safe. Point to Point Compliance team were recently at Sydney Airport talking to drivers and handing out clean up kits to drivers.

  • Point to Point Compliance Officers recently attended the Northern Region visiting Service Providers across a large area from Tweed Heads to Port Macquarie. There was a focus on Private Vehicles operating in these areas, particularly with the increased number of visitors attending for schoolies.

  • A number of fines continue to be issued to Taxi and Rideshare drivers for not displaying an ID card and not displaying a retroflective sticker on the rear of the vehicle respectively.

  • Vehicle Checks in the P2P Commission Portal - A reminder that it is a requirement for all Taxi Service Providers in Metropolitan Sydney to upload and check all vehicles within their fleet in the P2P DVD Portal. It is also recommended that Taxi Service Providers check the vehicle usage code when conducting the vehicle checks.

  • Security Cameras in Taxis – A reminder that the deadline for all Taxis to have an approved security camera that meets the new specifications is by 1 February 2021. It is imperative that Taxi Operators and Taxi Service Providers ensure they are compliant with approved cameras by 1 February 2021. Please contact the NSW Taxi Council office if you would like to discuss any camera requirements that you may have.

  • Reporting a complaint – There are a number of ways a person can provide feedback or report a complaint to the Point to Point Transport Commission. The preferred method is via the “contact us” section of the Point to Point Transport Commission website. The following link will take you there;​

You can also contact the P2P Industry Contact Centre on 131 727 to report a complaint



Key NSW Taxi Industry Statistics until September 2020


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