FROM THE DRIVER ON-BOARDING & TAXILOG DESK
Mason Ringstad - Onboarding & Taxilog Co-ordinator
What a crazy year 2020 has panned out to be, we have only just passed halfway, and I don’t know if I should be excited or worried for what the rest of the year has in store for us. Although most of the news this year has been negative, thankfully there has been some positive things happening at the NSW Taxi Council – especially in the Onboarding/Taxilog/Training space.
TaxiStart - The current Covid-19 situation gave us a chance to think bigger, better and more innovative. What most people had seen as a disaster, the team at the NSW Taxi Council saw this as a unique opportunity. We sat down as a team and thought out plans on how to use these ‘’downtime’’ months to be productive and come back bigger and better as a business. Due to social distancing and past lockdown laws, we needed to rethink the current plan for onboarding & training we had in place since this was not going to work. We have since got to work on the groundwork of a new application we will be using called Taxistart, an application that drivers can use to be onboarded & trained all in the comfort of their own home. As a business it is important that we keep moving forward and coming up with different strategies and plans to keep things fresh, and the industry moving in the right direction. Working on this project has been a breath of fresh air, and further developed my skill set which I am extremely grateful for. We are anticipating finalizing this process within the coming weeks. Watch this space!
Onboarding - Onboarding for the interim is being conducted while Taxistart is in final steps of development following strict social distancing and hygiene practices as per the NSW Health guidelines. It is great to see that with the eased restrictions, applicants are slowly resuming day to day duties, including looking for work, and applications for Taxi authorities has been slowly rising.
Training - Training has now moved to online Zoom meetings, this has been a massive success within our industry as this method of delivery allows the drivers to do the onboarding & training at a time that suits them. Delivery of training has been altered to allow for a more streamline session yet ensuring all important topics of the training are discussed extensively.
Some great things have been happening over the last few months at the Taxi Council and I look forward to keeping you all informed on the progress of the projects that I am currently working on.