Feedback is used to ensure we continue to raise standards and lead the world in providing a quality taxi service.

If you have any suggestions, compliments or complaints please phone the Taxi Customer Feedback Line on 1800 648 478 or submit your complaint by email.

You will need the taxi's number plate number or the driver's number, the taxi network, and the time and date of your journey. Another reason to always keep the printed receipt.

Alternatively, visit the contacts page with as much relevant information as possible and we will pass it on to the relevant authority.