COMPLAINTS & FEEDBACK
Please click on the relevant Taxi service provider (TSP) below to lodge a complaint or provide feedback directly to the Taxi service provider through their website, email or phone.
FEEDBACK TO TRANSPORT FOR NSW OR THE POINT TO POINT TRANSPORT COMMISSIONER
To register your complaint or provide feedback regarding your service experience in NSW about point to point transport for taxis, fares and charges, safety, secure taxi ranks and accessible travel with Transport for NSW, click here to go register your feedback or complaint directly with Transport for NSW. If you require further assistance, please call 131 500.
Issues concerning safety or fares should be taken up with your service provider in the first instance through the Complaints, Queries and Feedback section above . Fare offences or safety issues may also be lodged through the Point to Point Transport Industry Contact Centre online feedback form or by calling 131 727.
If you need any further assistance or information in regards to the NSW Taxi Industry or would like to give us feedback, please send us your request using the "Let's Hear From You" section below.
LET'S HEAR FROM YOU!
Had a wonderful experience taking a Taxi and want to tell us? Had a bad experience? Were you overcharged by the a taxi driver? Were you charged a set fare? Tell us. Send us your feedback or complaint below and we will get back to you.
When leaving feedback, please include details like:
- Your name;
- Contact number and email;
- Taxi plate number; vehicle registration and other details (e.g. make, model, colour);
- Driver details (ID#, name, phone#),
- Date & Time of the trip in question
- Taxi Brand or Company displayed on the Taxi.
As the Peak Body of the industry we are here to assist you.