IMPORTANT INFORMATION FOR FEEDBACK

If you have recently experienced a Taxi driver refusing your fare, not using a meter or overcharging by demanding a set fare, report it by calling the Point to Point Transport Commissioner’s 24-hour Taxi Fare Hotline – 1800 500 410. When providing feedback, please have ready as much information as possible including date, time, location, taxi company, and number plate. This will help your call to be referred to the right Taxi company for immediate action.  

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We can guide passengers and provide them with the information they would need to assist them with their complaints. 

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Taxi Service Providers should be contacted in the first instance for passenger complaints.   

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For all customer service enquiries, including issues relating to the standard, quality and value of the service, driver or any other additional parts of the service, please contact your service provider, for example the taxi company or booking service. 

If you cannot find the service provider in the section above, click here to find an Authorised (Taxi or Booking) Service Provider

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For further assistance, please contact the relevant NSW Government department as per details below - 

Transport for NSW - for urgent assistance, please call 131 500.

To submit online Feedback on Transport for NSW website, click here

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NSW Fair Trading - for lodging unresolved fare disputes, please call 13 32 20.

To lodge a dispute online via the NSW Fair Trading website, click here 

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Point to Point Transport Commissioner - for fare offences and safety issues, please call 131 727.

To submit the feedback online via Point to Point Transport Commissioner's website, click here

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You can also report safety and fare offences to your Local Police. Click here to find your local police station information 

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