IMPORTANT CONTACT INFORMATION FOR PASSENGER COMPLAINTS AND FEEDBACK
For all customer service enquiries, including issues relating to the standard, quality and value of the service, driver or any other additional parts of the service, please contact your service provider, for example the taxi company or booking service as listed above.
If you cannot find the service provider in the section above, click here to find an Authorised (Taxi or Booking) Service Provider
For further assistance, please contact the relevant NSW Government department as per details below -
Transport for NSW - for urgent assistance, please call 131 500.
To submit online Feedback on Transport for NSW website, click here
NSW Fair Trading - for lodging unresolved fare disputes, please call 13 32 20.
To lodge a dispute online via the NSW Fair Trading website, click here
Point to Point Transport Commissioner - for fare offences and safety issues, please call 131 727.
To submit the feedback online via Point to Point Transport Commissioner's website, click here
You can also report safety and fare offences to your Local Police. Click here to find your local police station information
COMPLAINTS & FEEDBACK
Please click on the relevant Taxi service provider (TSP) below to lodge a complaint or provide feedback directly to the Taxi service provider through their website, email or phone.