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KNOW YOUR RIGHTS & RESPONSIBILITIES

Transport For NSW states that a passenger travelling in a taxi in NSW has the following rights:

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  • have the right to decide on the route you’d like to take

  • must pay the correct fare, including tolls and charges that apply

  • must be able to see the fare calculation device and the driver's identity document

  • must wear a seat belt at all times

  • must not smoke in the taxi

  • must not soil or damage the vehicle

  • must not use offensive language or act in an offensive way, or intentionally interfere with the comfort or safety of others

  • may refuse multiple hiring

  • should not ask the driver to stop when it is illegal or unsafe to do so

  • may ask the driver to provide you with a copy of the taxi fare structure

  • must not be refused service if travelling with an assistance animal

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For further Information regarding your rights as passengers in taxis in NSW, click here to go to Transport for NSW's website.

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If you want information about Taxi fares and charges, click here to go to our fares and charges page.

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If you want to register a complaint or provide feedback regarding your service experience in NSW about point to point transport for taxis, fares and charges, safety, secure taxi ranks and accessible travel, Click on the button below

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