BECOMING AN AFFILIATED TAXI SERVICE PROVIDER

(TAXI OPERATOR) IN NSW

An Affiliated Taxi Service Provider provides a taxi service under the brand of an authorised Taxi Service Provider, which provides services such as branding, security monitoring, fares and the coordination of safety management systems.

Affiliated taxi service providers do not need to be authorised by the Point to Point Transport Commissioner under the new laws.

Under the old laws, these providers were known as taxi operators. Not all existing taxi operators are Affiliated Taxi Service Providers under the new laws.

Visit the Taxi Service Provider page or Booking Service Provider page on the Point to Point Transport Commissioner's website for more details.

This page contains the following information


What has changed?

Under the old Passenger Transport Act 1990, Affiliated Service Providers were known as taxi operators.

Authorised Taxi Service Providers who facilitate taxi services (“Facilitators”) were known as taxi networks.

Under the new Point to Point Transport (Taxis and Hire Vehicles) Act 2016, anyone who was an authorised taxi operator and affiliated to a taxi network under the Passenger Transport Act 1990 is now an Affiliated Service Provider

Affiliated Service Providers do not need to be authorised by the Commissioner. However, you are responsible for ensuring your business complies with the legislation governing areas such as taxi licensing, duty of care, safety management systems and safety standards.

Visit the Taxi Service Provider page or Booking Service Provider page for more details.


Do affiliated service providers need to be authorised?

Affiliated Service Providers do not need to be authorised by the Commissioner. However, you are responsible for ensuring your business complies with the legislation governing areas such as taxi licensing, duty of care, safety management systems and safety standards.

Visit the What is a Safety Management System? or Safety Standards for Taxis pages on Point to Point Transport Commissioner's website for more details.


Safety standards for Affiliated Service Providers

In most cases affiliated providers are also the owners of the vehicle used to provide services, as well as the holder of the taxi licence. The Point to Point Transport (Taxis and Hire Vehicles) Act 2016  provides for significant penalties, including a prison sentence, if a person provides a taxi service without the vehicle being licensed as a taxi. The Act contains some standards that are specified for Affiliated Service Providers

You must ensure your vehicle:

  • can seat the driver and at least four adults but no more than 11 passengers

  • complies with relevant Disability Discrimination Act Standards and Australian Standards for hoists, restraints and ramps if your taxi is used to provide services to passengers requiring wheelchair access. Wheelchair accessible taxis must also carry an approved child restraint.

You also need to ensure, so far as is reasonably practicable, that the taxi is registered and safe to use on the road at all times, has appropriate third party property damage insurance and is properly maintained.

Most taxis provide booked and unbooked services (ie which are taken from a taxi a rank or hailed down in the street).  The following standards are specified for Affiliated Service Providers with taxis providing unbooked services. In this instance, you must:

  • ­ensure your fare calculation device (meter) complies with new specifications. These specifications are intended to allow a wider range of technologies and equipment, and to improve customer outcomes

  • display the registration number of the taxi, contact information for the authorised Taxi Service Provider and the authorised fares that apply

  • ensure your vehicle’s security camera system complies with new specifications set by Transport for NSW, which are designed to allow a wider range of technologies and equipment

  • fit your vehicle with a compliant working duress alarm and vehicle tracking system if you provide unbooked services in the Metropolitan (Sydney), Newcastle, Wollongong or Central Coast districts.

Fact Sheet on Becoming an Affiliated Taxi Service Provider (Taxi Operator)

 

METHOD OF PAYMENT FOR TAXI OPERATORS & TAXI DRIVERS

Method 1 - Commission

  • A driver who operates on Method I shall be entitled to receive and retain from the chargeable fares, the amount of the driver’s percentage.

  • Where a driver’s log book is supplied by the owner/operator, the driver shall record on that log, information like: Meter readings, trips and units, as prescribed in the drivers log book  

  • The operator pays for all fuel and car wash

  • A First Year permanent driver shall be 45% of all chargeable fares taken, including GST.

  • A Casual or Second and Subsequent Year permanent driver shall be 50% of all chargeable fares taken including GST.

  • Notation: The casual driver’s percentage includes compensation for not having sick or annual leave entitlements. 

  • A driver can retain tips

Method 2 - Set Pay-in

  • A driver shall be entitled to receive and retain from the chargeable fares, the balance left after deducting the amounts set out in Table 1 – Wages, Part B

  • An owner/operator and a driver may agree on lesser Pay-in amounts than those specified in Table 1 – Wages, Part B

  • provided that such an agreement shall not operate to relieve the owner/operator of the obligation to comply with any requirement of the determination e.g. Annual leave

  • The driver shall at the conclusion of each shift pay to the owner/operator that part of the chargeable fares which the driver is not entitled to receive and retain

  • The owner/operator shall give to the driver a dated and signed receipt for each such payment, no later than the first occasion the driver attends for work in normal business hours after the payment has been made

  • The driver shall pay for fuel and car wash

 

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11/85 Bourke Rd, Alexandria NSW 2015, Australia

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