NEW CENTRALISED BOOKING SERVICE FOR WATS
Commenced 1st March, 2021
NEW WAY TO GET WHEELCHAIR CUSTOMER BOOKINGS
Wheelchair Book & Ride is the centralised booking service for wheelchair accessible taxis (WATs) in Sydney. The service replaced Zero200 as the NSW Government funded booking service and is operated by Spinal Cord Injuries Australia (SCIA).
Customers can book WATs via the new service either online at transportnsw.info/bookandride or by calling 139 000.
All WAT drivers registered by their taxi service provider (TSP) can accept jobs dispatched via the service.
TSPs and drivers can contact SCIA on 139 111 with any questions or issues.
Registered drivers will receive a text message and instructions on how to download and log into the app.
To troubleshoot any issues and to assist in using the app, TSP’s and drivers can:
Watch the training videos below -
Download and permissions - Click here to watch
Login and select vehicle - Click here to watch
Trip example - Click here to watch
Premier Cabs drivers are not required to download the app as jobs will be despatched directly to the Drivers’ tablets in vehicle.
WAT vehicle bookings will are dispatched via a driver app that will be available for download. Your TSP will need to register you with the service. Please note, all TSPs are required to register with the service and there is no requirement for a driver to be associated with any particular TSP.
Drivers can use a personal smart phone or tablet issued by their TSP to use the app. Check with your TSP about how they would like you to access the app.
On the app, drivers can:
Receive bookings (dispatch requests)
Accept or reject bookings (dispatch requests)
Change a vehicle’s booking status to available/unavailable
Select the vehicle they will be driving each session
Select which TSP they are approved to drive for
Manage trip status – started, en-route, completed, cancelled
Receive maps and trip requirements
Receive trip navigation and instructions
View trip history.
Steps for drivers to download and use the app are found in the Wheelchair Book & Ride Driver App User Guide.
Questions? Call SCIA on 139 111
To view the customer information, click here
TAXI SERVICE PROVIDERS
All Taxi service providers (TSPs) are required to register with the new WAT centralised booking service by providing TSP, driver and vehicle information to Transport for NSW.
All TSPs are also required to sign and complete an arrangement with booking service operator SCIA.
As a TSP you will be invited by email to use a Wheelchair Book & Ride portal to access information about your TSP in relation to the service.