NSW TAXI DRIVER CODE OF CONDUCT

The NSW Taxi Driver Code of Conduct is a comprehensive framework that outlines the standards of behaviour and service expected from taxi drivers in New South Wales.

It emphasizes the importance of safety, respect, and professionalism, which are crucial for maintaining trust between passengers and drivers.

Developed collaboratively by the NSW Taxi Council and industry stakeholders, the Code ensures that both regulatory requirements and customer expectations are met, fostering a reliable and courteous taxi service.

The Code is as follows:

Professionalism:

Taxi drivers are expected to maintain a high level of professionalism, including:

being courteous and respectful to all passengers
providing every reasonable assistance to their passengers.
be neatly and cleanly dressed, adhering to the Network by-laws.
Ensuring the interior and exterior of the taxi is clean, tidy, and well-presented. Passengers should also refrain from soiling or damaging the vehicle.
Drivers must promptly report and hand in lost property to their network.

Safety:

Ensuring the safety of passengers is paramount. This includes

Drivers adhering to all traffic laws,
maintaining the taxi in good condition,
ensuring all passengers wear seat belts
always logging on to their dispatch system during their shift.
And, displaying their Taxi Driver identity documents where passengers can see them.
that all Wheelchair Accessible Taxi (WAT) drivers load, unload and secure passengers and their wheelchair in accordance with the approved WAT standards.

Fairness:

Drivers must charge the correct fare including explaining any applicable tolls and charges. This requires:

using the fare calculation device on all rank and hail hirings and as directed by their Network for bookings
And, displaying the device so that it can be always seen by all passengers.

Compliance with Laws:

Drivers must comply with all relevant laws, regulations, and standards. Including:

Acceptance of Hirings: accepting all hirings and not solicit for fares.
Service passengers with Assistance Animals: never refuse service to passengers with assistance animals
Preference for Wheelchair Users: Wheelchair Accessible Taxi (WAT) drivers must give preference to passengers using wheelchairs.
Non-Discrimination: not discriminate against any passenger based on race, religion, culture, gender, or physical/mental needs.
Respect and Courtesy: must afford respect and courtesy towards others, with zero tolerance for bullying and harassment.