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  • Writer's pictureNSW Taxi Council

Removal of Taxi Operating Area Restrictions & New Taxi Licence Laws-Application for a New Licence

Source - Point to Point Transport Commissioner


Removal of Taxi Operating Area Restrictions


From 1 August 2023, taxi operating area restrictions will be lifted, and taxis will be able to provide services anywhere in NSW. Drivers should be aware that when providing rank or hail taxi passenger services in the following areas, there are additional responsibilities and requirements: 

  • Sydney Metropolitan

  • Newcastle transport district 

  • Wollongong transport district  

  • Central Coast local government area 

These responsibilities include:

  • Using the correct fare (in accordance with the fare order)

  • Requirement for a duress alarm (see TfNSW guidelines for more information)

  • Requirement for vehicle tracking device  (see TfNSW guidelines for more information)

Please read the Taxi operating areas fact sheet for more detailed information. New Taxi Licence Laws - Application for a New Licence

As of today, 1 August 2023, taxi licences will be available to any eligible person who intends to operate a taxi and meets the standards set out by point to point transport law. Applications are to be made via the Commissioner’s Industry Portal. Under new laws, taxi licences can no longer be sold, transferred or leased, and the person or company who operates a taxi (known as the taxi licence holder) will need to have a taxi licence in their name. The holder of a taxi licence can register and operate a taxi. How can I apply for a new licence?

Licences to operate a taxi service are available through the Point to Point Transport Commissioner’s Industry Portal for an annual fee of $200. Follow our step by step guide to walk you through the application process or view our demonstration video. Licences to operate a WAT service are available through the Commissioner’s Industry Portal and the application process is the same as for a taxi service. There is, however, no application or annual renewal fee for WAT licences. Once in the Industry Portal, log into the ‘Taxi Licence Gateway’ and, when you reach the ‘Application Type’ screen, make sure to select ‘Wheelchair Accessible Taxi Licence’. Please note: If you have already transitioned to a new licence – no further action is required until your licence is due for renewal. What should I do before applying to become a taxi licence holder?

Before applying to operate a taxi licence, you should read through the following two fact sheets that explain the taxi licence application process, the requirements for the application process and your safety obligations, including the additional safety requirements that exist in metropolitan areas. Becoming a Taxi Licence Holder fact sheet - this fact sheet contains a useful checklist ahead of becoming a taxi licence holder, as well as information about safety obligations. Taxi operating areas fact sheet - this fact sheet contains useful information about offering rank and hail services throughout NSW. New Taxi Licence Laws - Key Call Outs

A taxi licence holder

  • uses a taxi licence to operate a taxi service

  • has an affiliation with an authorised taxi service provider (belongs to a network) or is an authorised taxi service provider in their own right.

All taxi licence holders have safety obligations under the law that they must abide by:

  • Only use a registered and roadworthy vehicle

  • Make sure the vehicle is regularly and properly maintained

  • Make sure the vehicle has enough seating and doors

  • Make sure the vehicle has taxi plates issued by Service NSW

  • Make sure the vehicle is fitted with proper signs, lights and markings

  • Make sure the vehicle is fitted with a compliant fare calculation device (‘meter’)

  • Make sure the vehicle is fitted with a compliant security camera system

  • Make sure the vehicle is fitted with a compliant duress alarm system (if providing services in Sydney, Wollongong, Central Coast and Newcastle)

  • Make sure the vehicle is fitted with a compliant vehicle tracking device (if providing services in Sydney, Wollongong, Central Coast and Newcastle)

  • Make sure specified information is displayed inside the taxi

  • ​​​​​​Make sure each vehicle has $5 million of third-party property insurance.

Taxi licence operators must be affiliated with an authorised service provider, or be an authorised service provider

  • All operators providing a taxi service (taxi licence holders) must be either:

  • connected to an authorised service provider by being in a network (a taxi licence holder who operates their taxi under the authorisation of a taxi service provider is called an affiliate), an authorised service provider.

Point to Point Transport Commissioner Information Sessions and Contact Information for Further Questions

The Commissioner and his team will be holding a series of workshops across NSW to provide information on the new taxi licence structure and what it means to be a taxi licence holder. Details on these information sessions will be provided early next week. If you have any questions or need further information, please visit the Point to Point Transport Commissioner’s website or call the Industry Contact Centre on 131 727.

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